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If you have an issue you must contact customer service. Moderators have no access to your game account.
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You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final. Do not argue with moderators about moderator decisions. The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules. Rule 10: Respect the decisions of the moderators Do not claim to speak for the moderators. Never include your e-mail address or any other personal information in posts. Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do. Do not create new accounts or use other tricks to avoid suspensions or bans. You will be held responsible for any rules violations that occur under your account. Do not share your account information with other individuals. Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion. Do not start a thread without actual purpose. Do not spam users on the forums or through private messages. Do not post repeatedly about the same topic. Be careful to not cross the line into bullying. Do not post in-game information in an attempt to have other players attack your target. Do not post any private information about other users. Do not post Facebook information about other forum users. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it. Do not post any information covered by a non-disclosure agreement or beta testing agreement. Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange. Do not use an avatar or signature that could offend other users. Do not post graphic images or explicit descriptions of violent acts. Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods. Do not encourage users to break terms of service. law, or encourage other users to break the laws of the U.S. Do not post anything illegal under U.S. Do not cross-link to other message boards or websites unless approved by a moderator. Don’t start discussions about games that are not ours. Keep off-topic posts in the off-topic forum. Duplicate threads will be closed to keep the forums orderly and easy to navigate. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Make your posts in the appropriate forum. Rule 3: Respect the forum purpose and structure Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.” Disagreements and debates are fine, but don’t make it personal.
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Do not make attacks or insult other users, either in the forums or through private messages.
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Rule 2: Respect other users on the forums Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions. We reserve the right to remove any message board content without notice for any reason. Please make sure to stay updated on these rules by reviewing this page from time to time. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game. These forums are not the most direct way to contact support. Help each other identify bugs and issues, and help each other reproduce and resolve them. These forums provide an area for constructive player discussions of the game. It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups. We encourage open and friendly discussion of the game and the Community. Respect each other as you all enjoy the same thing – The Game.
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